BSB50420 – Diploma of Leadership and Management
Course Overview
With the latest theories and practical approaches to management, BSB50420 Diploma of Leadership and Management is a nationally recognised business qualification designed to help plan, execute and evaluate your own work and the work of your team. Exploring the critical capabilities that make an effective manager, this program is divided into three distinct sections that cover the management of business, performance and people.
Course Duration
1 Year (52 Weeks).
Mode of Delivery
The mode of delivery for this course is face-to-face.
Delivery Location: Level 1, 37 George Street, Parramatta, NSW 2150
Who Should Undertake This Qualification
This qualification is aimed at targeting overseas students, who would like to hone their skills and knowledge to create further educational and employment opportunities for themselves in variety of business sector.
It is also anticipated that this qualification may be of interest to those overseas students who wish to enter the business profession or who are seeking to move to the profession from another sector.
Target Group 1
The first target group for this qualification is for existing business professionals requiring a formal qualification through recognition of prior learning. This group of candidates will normally consist of:
- Senior Administrator
- Senior Executive
- Manager
- General Manager
- Area Manager etc.
Target Group 2
This group of candidates will normally consist of:
- People looking for a career change
- People who need this qualification for employment purposes
- People seeking a formal qualification
- People with some business experience seeking a formal qualification
- People taking on an executive role within their organisation and seeking a formal qualification
If you do not identify yourself with one of the target groups, please call the office on +61 2 8844 1000 and one of our training consultants will discuss this further with you so that an informed decision can be made.
Student Entry Requirements
- All students must be of the age of 18 years or over at the time of applying for admission.
- Entry into this course requires IELTS band score of 5.5 or equivalent in line with Department of Home Affairs regulation.
- Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry into this course.
Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements.
Technology Literacy Requirements:
- Ability to produce and present high-level word-processed documents/reports of several pages.
- Ability to obtain, interpret, evaluate and present information from a variety of sources (reading or the internet or via other assistive technology).
- Ability to analyse, research and provide statistical data based on specific business trends.
Entry Requirements will be checked at enrolment in line with the Richmond School of Business Student Selection and Enrolment Policy and Procedures.
Language, Literacy and Numeracy
The students will also be required to undertake an LLN test to identify if they will require additional learning support and if the identified level of additional support is within RSB capabilities to deliver. Based on the group of students that this course is designed for all are expected to have high- level of LLN capabilities.
Learner Support
On the basis of the individual’s LLN test outcomes, the School will arrange appropriate learner support in the following areas:
- Language
- Literacy
- Numeracy
Prospective students who require additional support services to those offered by Richmond School of Business, will need to verify that these support options are available before enrolment by calling the office on +61 2 8844 1000.
Please note that the support services offered above form part of the reasonable adjustments options offered by Richmond School of Business. If a student needs access to the support services listed above, no additional fees apply.
Support from Trainers / Assessors
Each enrolled student will have access to trainer / assessor support. Trainers / assessors can be contacted by telephone and email during business hours. There is no additional cost to chat with a trainer or assessor. All of our trainers and assessors are passionate industry experts who are available to guide you through your learning experience.
Student Support Services Department
Richmond School of Business has a dedicated Student Support Services Department which provides administrative support to enrolled students (e.g. how to log into the online learning system, etc.).
Student Welfare
RSB is committed to the academic success and emotional wellbeing of its students. RSB student support staff, Academic Manager and the Principal will offer initial student welfare advice. For students needing professional counselling, RSB has contracted an external qualified Student Welfare Counsellor, Mrs Judith Bowler. RSB Principal may refer students to Mrs Bowler for counselling/welfare advice, if/when required.
RSB will pay for the first consultation. Subsequent consultation charges will be borne by the student.
Unique Student Identifier
Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:
https://www.usi.gov.au/students/create-your-usi
RSB will assist students to create their USI if required. Students must contact admin@rsb.edu.au or the RSB Reception Desk at +61 28844 1000 if they face any challenges with creating their USI.
Assessment Overview
Each unit comprises of assessment tasks such as theoretical questioning, Project (Contains case study and written report), presentations and Role play must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements.
Assessment marking system:
- Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
- Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.
Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.
Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).
Unit of Competency
Upon successful completion of this unit, students are expected to have learnt:
- How to identify critical and creative thinking concepts and approaches, and their application to a workplace context.
- How to facilitate relevant learning opportunities for others.
- How to develop questions and prompt questioning to broaden knowledge and understanding of the team member cohort.
- How to monitor team skill development to develop recommendations on future learning arrangements to be implemented in future planning.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop and use emotional intelligence to increase self-awareness, self-management, social aware-ness and relationship management in the context of the workplace.
- How to identify the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
- How to Identify personal stressors and own emotional states related to the workplace and develop awareness of own emotional triggers and use this awareness to enable control emotional responses.
- How to Model workplace behaviours that demonstrate management of emotions and use self-reflection and feedback from others to improve development of own emotional intelligence.
- How to recognise and appreciate the emotional strengths and weaknesses of others, promote the development of emotional intelligence in them and utilise emotional intelligence to maximise team outcomes.
Upon successful completion of this unit, students are expected to have learnt:
- How to manage an operational plan for at least one business or work area.
- How to develop operational plan and risk management plan using a variety of information sources and consultation including resource requirements, key performance indicators, monitoring processes and contingency plans.
- How to plan and manage resource acquisition, monitor and review operational plan.
- How to communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams.
- How to develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including: recruiting, inducting and developing personnel; acquiring physical resources and services; protecting intellectual property; making variations to the plan and monitoring and documenting performance.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop, refine and implement a solution to address a workplace issue on at least one occasion.
- How to consult with stakeholders to identify workplace issue to be addressed within scope of job role and organisational policy
- How to generate potential ideas that provide innovative solutions to identified issues
- How to evaluate viability of ideas
- How to present ideas and information to others and reflect on responses
- How to refine chosen solution in response to feedback .
Upon successful completion of this unit, students are expected to have learnt:
- How to apply conventions and procedures for formal and informal meetings including, developing, and distributing agendas and papers, identifying and inviting meeting participants, organising and confirming meeting arrangements, running the meeting and following up.
- How to organise, take part in and chair a meeting, record and store meeting documentation and follow organisational policies and procedures.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop and implement a plan for own personal and professional development
- How to manage personal and professional development of at least two other individuals.
- How to identify roles and responsibilities of team members
- How to support two different individuals to develop work goals that align with their role and responsibilities
- How to facilitate team member access to relevant personal and professional development activities
- How to use technology to organise and prioritise tasks and commitments of a team or work area
- How to research and implement techniques for maintaining health and wellbeing of self and others
- How to develop personal work goals, plans and activities to meet work goals
- How to measure personal work performance, including assessing competency against competency standards
- How to participate in personal and professional development activities to develop professional competence.
Upon successful completion of this unit, students are expected to have learnt
• How to manage the recruitment and onboarding process for two different individuals.
• How to update organisational policies and procedures for recruitment and onboarding
• How to identify the need for recruitment
• How to prepare and oversee appropriate documentation required for recruitment
• How to select and advise job applicants appropriately
• How to manage the onboarding process
• How to comply with relevant legislation and organisational requirements.
Upon successful completion of this unit, students are expected to have learnt:
- How to implement processes to manage ideas and information on at least two occasions, including:
- communicating information to support others to achieve work responsibilities
- facilitating employees’ contributions to consultation on work issues
- providing feedback on the outcomes of consultations
- resolving issues raised or referring to relevant personnel
- How to develop and implement processes and systems to manage difficulties on at least two occasions, including:
- identifying and resolving conflicts and other difficulties according to organisational policies and procedures
- planning how to address difficulties
- providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
Upon successful completion of this unit, students are expected to have learnt:
- How to establish team performance plan and develop and facilitate team cohesion by encouraging and fostering shared understanding of purpose, roles and responsibilities; identifying and resolving problems; providing feedback to encourage, value and reward others; and modelling desired behaviour and practices.
- How to develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities.
- How to establish processes to address issues and resolve performance issues
- How to support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed.
- How to facilitate teamwork and liaise with stakeholders.
- How to develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders.
- How to evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop, implement and review at least three resource plans.
- How to consult with stakeholders and analyse information to determine the nature and level of resources required to achieve business objectives
- How to plan for, acquire and allocate the resources, incorporating strategies to maximise efficiency and manage risk
- How to develop and implement systems to:
- How to incorporate efficient use of resources into work practices
- How to monitor resource use against budgets and business objectives
- How to prepare a report that indicates the level of performance achieved and any adjustments needed to achieve service and product delivery standards.
Upon successful completion of this unit, students are expected to have learnt:
- How to participate in and lead at least two meetings
- How to prepare and make a presentation to two different groups.
- How to communicate with key stakeholders to position the business to best effect including:
- How to listen actively
- How to understand information needs of others
- How to adapt communication to suit the audience
- How to identify suitable platform for presentations
- How to present reliable information
- How to design the presentation to meet the needs of the audience
- How to answer questions clearly and concisely.
Upon successful completion of this unit, students are expected to have learnt:
- How to apply conventions and procedures for formal and informal meetings including, developing and distributing agendas and papers, identifying and inviting meeting participants, organising and confirming meeting arrangements, running the meeting and following up.
- How to organise, take part in and chair a meeting, record and store meeting documentation and follow organisational policies and procedures.
Learner Resources
Richmond School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources. All students will be given the opportunity to obtain the soft copies of available resources, should they desire.
There are computers available at the campus for general student use. However, for ease of computer access for personal study purposes, the School encourages students to bring their own laptops/media devices when attending the School.
Course Fees
The course fee is inclusive of the following items;
- The learning resources.
- Trainer and assessor support by phone and email.
- Up to 1 Year (52 Weeks) to complete the course.
- Support services listed in Learner Support.
- Certificate and Record of Results issuance (does not include replacement certificates).
Bank Details
For direct deposit, please contact Student Support for Richmond School of Business bank details.
Once a student has submitted the Enrolment Form, payment for the course must be made immediately.
Fees Schedule
Enrolment Fee: $250.00
Course Tuition Fee: $8,000.00
Material Fee: $95
Late/ Re-Assessment Fee: $50 per unit
| FEE | AMOUNT | DUE BY |
| Enrolment Fee (non-refundable) | $250.00 | Before CoE is issued |
| Tuition Fee Instalments | ||
| First Instalment | $2,000.00 | Before CoE is issued |
| Second Instalment | $2,000.00 | Week 12th from course start date |
| Third Instalment | $2,000.00 | Week 24th from course start date |
| Final Instalment | $2,000.00 | Week 36th from course start date |